Nov-U is a company based in the heart of the Free State province, in Bloemfontein South Africa. Our clients are health, medical and beauty spa’s, educational institutes, medical professionals, aesthetic clinics, beauty salons, hair salons, health related small businesses and their consumers across South Africa.
It is our goal to supply these businesses and individuals with high quality, well-priced microbial cleaning ranges, make-up tools and products, nail, manicure and pedicure tools and products, facial ranges, body ranges, cosmetic disposables and relevant salon equipment. We aim at providing professional supporting services in the form of product education, business and skill development workshops, personal skill development workshops and consulting services.
We execute this goal within a team who exude passion, professionalism, innovation and consistency utilising technology, multimedia marketing and our access to high quality, well-priced products from reputable suppliers, service providers and developers with whom we have a long-standing and trust-based relationship. Further more our team commits to deliver these products and services by one on one consultations, by keeping regular communication via emails, telephone calls, social media, newsletters, text messages and client visits at a minimum of once every 90 days.
We differentiate ourselves by leading the health, hair and beauty industry with innovation by empowering our clients through our vision that beauty inspires change. We empower our clients by providing consistent accessibility to marketing material in the form of posters, training manuals, price-lists, social media material, product displays, colour rings and product samples, product and equipment education courses, beauty service and techniques up-skill workshops, international training events, hosting in-business promotional days and product launches, informative how-to workshops and by providing treatment and service costings aimed at equipping clients to profitably re-sell products and services to consumers where relevant. We will maintain a strong brand identity and visibility by maintaining a professional physical image, in the form of staff uniform, branded name badges, professional hair and make-up, the brand website, the Jaclyn Ivy blog, Facebook, Instagram, training, marketing material and store branding. It is our belief and ultimate goal that this mission will contribute to a long-standing, trust based relationship with our clients who are impacted to be successful, happy and profitable.
Nov-U Culture Statement
In our appearance, communication and in executing all tasks.
That we will make a positive impact in the health and beauty industry, growing in ourselves on a personal and professional level. We will develop small businesses and their owners we serve.
By being and living the change, we want to see in the industry and beauty industry. By leading by example.
In our growth and in executing tasks effectively. Our clients and team mates can expect the same or better from us each and every time we execute a task.
By listening, thinking before we react and by then reacting in the best way to allow open future communication and to get a clear message across.
Creating open, transparent and trust based relationships.
Functioning with passion and energy. We consider and respect the opinion and input of each other and find new, improved ways of executing tasks and delivering service.
For the decisions we make. We are responsive and collaborate to achieve the best possible results.
That is encouraging and supportive. We are committed to the success of each other, the company and our clients.
By genuinely caring about our team mates, clients, their businesses and the development thereof.
Nov-U Company Guarantee
- We guarantee to provide you with your full order within no more than 7 working days.
- The only exception to this will be if the item is out of stock at Head Office, in which case the collection date will be communicated.
- We will respond to all e-mail and telephonic enquiries within 2 hours.
- Should you not be 100 % happy with the condition of your products, you have 7 working days in which to exchange it together with the original invoice and in its original packaging.
- We will provide costings and marketing support aimed at developing salon business.
- We will maintain an online presence aimed at marketing our brands to both consumers and customers.
- We will review customer sales and complaints with the purpose of assessing them in order to provide relevant feedback to increase sales and loyalty.
- Nov-U will provide consistent service protocols aimed at keeping our clients up to date.